This is part of our plan to maybe do a smarter handling of complaints, trying to give them the treatment they deserve in terms of their significance, their weight, of what they can add to our knowledge of privacy, trying to mediate complaints up front so that they don't go on and turn into a backlog, and do things, if we can, within 90 days.
We're doing some other things with the private sector. For example, if people have a complaint against a bank—and I'll use the bank because we all have several bank accounts and there are a lot of complaints against banks—we would ask if they have contacted the bank's chief privacy officer to see if they could settle this. Often the people have, so with the banks and other major respondents, like Air Canada and so on, we direct the people back to those organizations. That's now also increasing the rate of settlement.
Those are some examples of how we're putting this grid to work.