Again, I'll let Shelley describe that, because she actually sits on these. But I think the way you've put it is right. What we're trying to avoid is everyone reinventing the wheel for ourselves and doing it in 20 or 30 different places.
The idea is that whatever part of the chain we're looking at, whether it's the system that's used to recover the information or how we train our employees—I think we talked about the training program—it's something we've learned from each other and that we're trying to institute. Yes, it needs to be done on an institution by institution basis, but we can learn from others and share those experiences.
Treasury Board also puts out a little guideline of best practices. Through these discussions and others, there comes to be a bit of a template of what seems to be working out well from an efficiency perspective but also in meeting our obligations. These group discussions can help populate the guidelines.
Very much with the goal of what you're trying to say, we all have a shared challenge. We all face slightly different issues in terms of the types of requests that come in, the numbers that come in, the systems that we have in place, but it's a lot easier to pick out something that somebody else is doing well and copy it.
Does that cover it, or would you add anything?