As a small business owner myself, I understand the frustration of a lot of small business owners who were unable to access information at the time. It's difficult to go onto ministry websites to find press releases buried with the information that you need.
I think it was really important to be able to communicate simply and to use all of the channels available to the minister and the minister's office, including digital and social media channels, including the media, to get those important supports out that businesses were desperate to get to at that time.