You're testing my memory quite well here.
We had numerous discussions over the last three years or so, where there were discussions about a number of issues prior to moving benefit providers. That included the negotiations, which I believe took well over two years to conclude, from start to finish.
I'm sure there was some discussion at some point about a positive enrolment process. I won't say that we were not consulted, but I will also be very clear to say that this isn't something that sticks out very strongly in my mind.