Well, more than anything these days with the program, I think we're looking at problems. There isn't a dialogue right now on ways we can improve the rough edges. They're the people who are facing significant problems. In terms of our role, the better we can communicate that, or help people find the right person to talk to for a problem, it seems like the best thing we can do.
On May 26th, 2009. See this statement in context.