As we morph operationally, depending on the volumes and the capacity and the resources available in this line of business, we strive to operate in such a way that, as I mentioned earlier, we provide the best client service. If this is the way we reduce the client pain points, we would continue to refine our processes and bring the guidance to our front-line staff to assist the clients.
On March 12th, 2020. See this statement in context.