What's in it for the consumer is the consumer can file a complaint—as they can now, but the national code will make it easier and clearer for them—with the Commissioner for Complaints for Telecommunications Services, which is under the arm of the CRTC, and the CCTS can decide what actions a carrier has to take to remedy the situation, and that's there. If the same carrier has the same problem over and over again, there are other measures the CRTC can take. The law, as it stands now, has everything we need to do it. What we need is the code to administer it.
On March 26th, 2013. See this statement in context.