Madam Chair, I'm very happy to tell the committee that in some cases our services have increased in certain areas. Problem-solving, as I mentioned, is up considerably against normal times of the year. Our client satisfaction rates are also dramatically increased because, of course, our clients really needed our help and were grateful to receive it.
Most of our numbers are down slightly over the usual year-on-year comparisons but still fairly impressive. If I might, I'll just say that in the last year we've been looking at 4,700 clients served or referred, almost 12,000 services delivered just in COVID, and over 790—nearly 800—successes.