Thank you very much, Mr. Chair.
I too want to congratulate the president of Air Canada for his efforts to speak French. I will never judge anyone because he does or doesn't have an accent. We should celebrate our accents, and Lord knows there are a lot of them, even in the francophone world.
Mr. Rousseau, you may delegate this question to someone who can answer it. I'm mainly interested in the services that Air Canada provides to its clients.
What procedures does Air Canada put in place to ensure it serves consumers in English and in French?
When employees are unable to serve them in both official languages, what internal processes are in place to ensure the issue is resolved?