It's a preoccupation of mine.
I've come to many committees where I've talked about the decentralization of services, and we did hear from the Canada School of Public Service about decentralization and leaving those responsibilities for the department. That has created an inequity within the department such that things have fallen through the cracks.
It depends on where you work. If you work for a small agency or department that can put resources towards something, you get them, but other agencies or departments may not put the emphasis necessary to achieve what is asked for under Bill C-13.