I can assure you that we've taken this extremely seriously. We have, for the first time, developed an integrated business plan that covers everything we do: we've identified clear accountabilities and timeframes for completion, we've allocated resources to ensure that it gets done, and we're tracking and monitoring on a regular basis. We are sharing all of this with the committee, central agencies, the users of our services, and the general public.
On March 13th, 2008. See this statement in context.