I'll put the same question to you, Mr. Dorion, in terms of what you think might contribute that's outside of your control. Also—because you'll have the floor and I probably won't get another spot here—I think what is within your control has been identified by the Auditor General in that chart. The application is complex, and it takes time to gather all the required information. That is certainly within your control, so I'd like you to speak to what you've done to rectify that situation. It also says, “Veterans Affairs Canada may advise veteran that the application is incomplete and must be resubmitted”, so it seems to me that would be something within your control as well in terms of ensuring a complete application.
I'd like you to speak to the those, please. Thank you.