We've been focusing very much at Service Canada on the client as the centre of how we change our services. For example, in 2016 we did a study of the service quality for the EI program and realized that as many as 30% of our clients fell into a category we call e-vulnerable because of where they live in the country, literacy, language or other barriers. We continue to offer all our channels and our goal is to make sure the service that people get is excellent in them and allows them to choose how and when they would like to be served.
We're also very aware that the quality and the clarity of the material we have online is a huge driver of people to the telephone and to our in-person centres. We had about nine million in-person visits at Service Canada last year, so we have a real imperative to make our information clear and client oriented.