We consulted our clients through an online forum. It's anonymous, if they want it to be; they can say who are they are, otherwise. We had ship owners, shipmasters, agents, and consultants. Anyone whom the APA does business with on a daily basis was asked his opinion.
Again, it's not to reflect that we have a great operation in Halifax—we do need improvement—but to show that our commitment to safety is of the utmost importance. That is defined in that survey, which people agree with. Our openness and transparency have always been positive attributes of the authority. You can ask the Shipping Federation about that; they will agree. We do a great job of showing our business plans to our users so that they buy into our tariffs, and we have not had an objection because of them. We need some work, however.