I would have to validate the specific numbers. What I can say is that at the peak of the call centre, it was in receipt of 10,000 calls a day.
Just to be clear, the cost of a call centre is not just the employees in the call centre. It's the technology that supports the handling and processing of calls. Many items required follow-up. It wasn't just the receipt of a call and the response thereto. There were actions that needed to be taken. It also included the production of material to train at the call centre as well as other activities to ensure that people received the responses they needed.