Thank you for the question.
The first thing I would say is that the regulations can be very clear. That's what we see here. The rule changes that were introduced to protect the health and safety of temporary workers were very clear. The next thing is instructions that are very clear. In this case, the department had set out very clear instructions for virtual inspections; they were quite detailed, actually. What makes an inspection regime effective, however, is the way in which it is implemented, and that's where we identified gaps.
Have I seen inspections being carried out virtually in other sectors? Yes, but I do know that in-person inspections continued in other sectors.
I want to come back to the basics of an inspection. Inspection decisions must be supported by sufficient and appropriate information, and that was lacking in what we saw. I would also say that the department disregarded the fact that technology could have been leveraged to support virtual inspections.