You know, when you go back and look at your emails, you see the complexity of the environment that was happening at the time.
As I mentioned, we had to deal with fear in our own workforce around our frontline officers and the exposure that they might have despite their training. There were a lot of unknowns, and there was a lot of hesitancy in terms of what was coming. We were constantly readjusting our resources. We were shutting down the largest unprotected border in the world. It took a lot of effort to coordinate with our U.S. colleagues to make sure that there would be continued flow of food, medicine and supplies in and out of the country. It required a great deal of co-operation from everybody involved, and it was a hands-on, 24-7 environment until we faced whatever the next change was that was happening.
There was remarkable flexibility on behalf of the workforce and all of my colleagues in other departments to do the best we could. There was no playbook.
In fact, I was reading in the paper today about fears of avian flu and another potential pandemic. I hope there were a lot of lessons learned here in terms of what the future might hold for us in terms of how we would respond to a situation like that.