I would say that it was, obviously, very important to Canadians, but that's reflected in the attestation-based approach of the government in trying to find ways to get the money to the people who needed it as quickly as possible. We were in an extraordinary situation. People were, as you said, in need of these benefits, and one of our main jobs at that moment was to get them out as efficiently as we could.
I think it's been acknowledged that we did a good job of that, despite the fact that we within the agency were—as were those at ESDC—battling COVID ourselves amongst our workforce. It was having an impact on all of us in our lives. We basically had to have most of the staff work remotely, and that was a different situation.
While we were doing that, we still felt that it was really important to have processes in place so that we could get the money out in an efficient and timely manner. We did focus a lot on things like making sure that our web page and that our application process was as smooth as possible. We definitely had to do some verification up front, and that is noted by the Auditor General. It was probably a little lighter on verification up front than a normal program for us, but we knew we would have the opportunity to come back afterwards.
I think that was really key for us, and I would just say that it didn't end in those first few months. Even if you start talking about our compliance efforts as we recognized that maybe some people were getting money that they were ineligible for, we tried to approach that with an empathetic approach, not forgetting about those but also trying to recognize the sensitive situation people were in and to have that reflected in our compliance efforts.