Many times when we looked at invoices, some of the most basic support was missing, such as an indication on the invoice as to what IT project the work related to. There were several IT projects under way at the Canada Border Services Agency at the time. When we don't have that information when we're looking at it after the fact, it's hard to know what project it related to. It's also hard for individuals who are trying to maintain accurate financial records to know where to charge that invoice.
Really, I think our biggest finding is that there was lack of documentation that should have been there and traditionally is there to support invoices, task authorizations or contracts.