I believe there may have been a misunderstanding. When I was discussing that, I was referring to the investigation timeline. Our service standard is to complete an investigation within 90 days, and 54% of the time we are doing that. We're working on developing and improving our ability to investigate and to reduce those timelines. We're within our own self-imposed service standard. As I mentioned, because of the measures we took last year, we reduced the outstanding complaints that were beyond our service standard by 45%.
On May 30th, 2023. See this statement in context.