The CBSA itself has talked for quite a few years now about the need for culture change at all levels, from frontline enforcement to policy development and management decisions. However, we don't see the culture change coming. Having an independent review mechanism, I think, will make positive changes in terms of that cultural change, especially when there are consequences. As I mentioned before, consequences could be possibly monetary or could be deferring a removal to investigate serious complaints. It's a part of forcing that culture change that in some ways comes but in many cases fails to come.
With regard to consent, I think that we're very alert to the issue of consent. One example that I gave is frontline workers from NGOs, or NGOs themselves, adding examples without names to a named complaint just to show that this is not a one-off situation but a pattern of behaviour. I think that the systemic issue is key. If organizations like the CCR—I'm sorry if I'm repeating myself—are able to formally request a specified activity review, it will help to get around these barriers of individual complaints and consent.