I think it would be helpful to distinguish what part of the complaints process we're talking about. If we're talking about the investigative part on the front end in the first instance, most complaints are done by the RCMP. The RCMP has an internal service standard for the investigation, which is 90 days, not a year.
However, if we're talking about a complaint that goes from the time it's filed to the time the commission reviews it, in the instances when there's an interim report—when the commission is not satisfied with the way the RCMP handled the complaint—or a report is sent to the minister and to the commissioner, and the commissioner then has six months to respond.... In those instances, I won't say that meeting a one-year time frame would be impossible, but it would be a challenge when the commissioner has six months to answer our report. It would have to be filed and investigated, and the commission would have to get the 60 days the individual has to request that review, do the review, write the report and send it to the commissioner, who then has six months.
If you want to parse out which complaints we're talking about, that might be helpful.