Having learned that, I understand what Mr. Julian is alluding to or trying to get at, but it's completely opposite to what's in the act right now. As a result, I'm troubled to know how this will actually improve service to the people who were alleged to have been aggrieved. There's a big difference between an appeal and thinking you can get an appeal because you don't like the result of an investigation as opposed to there being some error in law or some misconduct in the investigation in some way that would have tainted it.
I'm troubled by it. I have to understand more that there is no other recourse for a complainant. If I'm complaining about CBSA, let's say, and I go through the whole complaint process, the commission intervenes and does its bit, and I feel as if I still haven't been heard, does that mean I have no other recourse? Once the commission is done, I have zero recourse. That's what it's basically saying now under clause 65—is that correct?