I appreciate that, Minister.
I think the other thing you should investigate is the recording of calls, this situation of recording of calls. What Bruce was told by the worker when he was trying to see if there was a recording of his call, to find out what the heck was said to him exactly, he was so shocked. He was told by the agent he spoke to at that point that one in 25 calls is actually recorded for quality assurance. Either you have employees who have incorrect information or policies aren't being followed.