Unless there is something I don't understand.... If it comes through the call centre and it's forwarded to the case manager, that call continues to be recorded. However, if a case manager.... I need clarification. I see Mr. Ledwell shaking his head. That's what I'm trying to ask. I need that clarified. If I could get an answer for that, it would be appreciated.
On November 24th, 2022. See this statement in context.