To make things easier inside the department, it would first have to meet its commitments. I've looked at the various committees over the last few months and years, and there are always promises being made about hiring staff. A few weeks ago, there was talk of 350 employees in the department. For five years I have been hearing that 350, 400 or 450 francophone or bilingual people will be hired in the department to work on the backlog. These are promises that were made, but we are not seeing any results. When veterans call the call centre to check on the status of their application, the only answer they get is that they are working on their file, that they have reached the point where they are processing the files submitted on such and such a date or in such and such a year, and that their turn will come.
To answer your question, I would say that the government must respect its promises and commitments.