One way would be to make it a routine to make sure that the caseworkers at transition have training on how to provide those supports and that they're open to it.
I've talked to a lot of military people who make it quite obvious. They'll have “positive space ambassador” signage on their cubicles and that sort of thing. It's not difficult to do that sort of thing and to be very open to the fact that you've had this training and that you're available and ready to listen.
I think offering service providers in all the genders as opposed to just having those who identify as men or those who identify as women being the sole point of contact is very important, because you might have a much easier time approaching somebody of a gender that you feel comfortable with. I think that there are a couple of things like that we can do to make things a lot easier for people to come forward. As lot of it is educating that it is okay to come forward, that it won't cost you everything.
For this particular survivor I'm using as my story point, it was a very uphill battle to reassure him that people didn't have to know, that this wasn't going to be something people were going to find out about and abuse or anything like that. The chain of command doesn't have access to the files of VAC.
Even when he first put the claim in, he called to make sure that they had received it, and the response back from the person was, “That's an old claim. It probably won't get approved.” I had to go and tell him that MST is different. It's not the same as breaking an ankle and then claiming 20 years later that you have ankle pain. This is a different type of injury. We need to make sure that the people who are answering the phones aren't saying things like that, which can be discouraging.