Yes, we do often hear comments to that effect. Veterans who are francophone and who are forced to deal with case managers in English may be able to speak English, but it's not the language of their choice.
Because there is a lack of bilingual case managers, veterans are forced to receive that service in English. Sometimes it can be very confusing; things get lost in translation.
When veterans are in a stressful situation, not being able to receive support in the language of their choice just adds to the stress.