Our intake is very detailed. It asks a lot of questions, so we are able to gain a really good picture of that veteran's situation.
I can refer back to when my husband released from the military and he was connected with Veterans Affairs. The case manager that he was assigned was amazing. She literally just asked him about his service from start to finish, where he had been and what he had done, and from that she was able to determine some of the things that he might be eligible for.
For example, he talked about the boots that he wore, and she said, “Oh, you probably have plantar fasciitis.” It's just about getting that information.