With regard to the government’s operation of call centres: (a) what are the details of each call centre operated by or on behalf of the government, including (i) the department or program, as applicable, for which it provides services, (ii) the purpose, (iii) the location, (iv) whether it operates wholly or in part with remote staff; (b) for each call centre in (a), is it wholly or in part the object of a tender or contract for third-party provision of services, and, if so, what are the details of the contracts, including the (i) name of the vendor, (ii) value of the contract, (iii) term of the contract; and (c) for each call centre in (b), was a business case for contracting out carried out, and, if so, what were the justifications for contracting out?
In the House of Commons on January 31st, 2022. See this statement in context.