Information & Ethics committee  I wouldn't call it a priority. It would get a better weighting, as in “heavy”.

Information & Ethics committee  Well, only at the tail—

Information & Ethics committee  It's only at the tail end of the investigation, and that could take two years. But once you get into that category, particularly the lengthy ones, you're either looking at very large volumes of pages or the more sensitive parts of the statutes, such as national security, and those kinds of things.

Information & Ethics committee  Not necessarily, because if I took an extra year to negotiate and got a resolution, it would probably take me four years in court if I went the year before.

Information & Ethics committee  That signal comes when I send the letter under section 37, with specific recommendations. If they don't respond to that, then I don't have much choice but to take the next step.

Information & Ethics committee  You're welcome.

Information & Ethics committee  I can't say that the one individual is responsible for all of them, but it's the bulk of them. There are others there.

Information & Ethics committee  No, these are all complaints that come from access requesters. There may be a whistle-blower in there, but I wouldn't know. I don't know what you mean by whistle-blower.

Information & Ethics committee  Yes, you will find in the report CBSA's response to our recommendations and an action plan for correction. That's another dimension of the report card that wasn't there before and that we're now publishing and making available to Parliament.

Information & Ethics committee  Yes, and we'll be following up on, actually, the whole report.

Information & Ethics committee  Suzanne is responsible for the whole report card process.

Information & Ethics committee  Yes.

Information & Ethics committee  That's right. They had improved over the previous year, but they were still falling short of the grade. Now, they have had a tremendous increase in the number of pages to review as well. The other thing the report cards bring is context. It's one thing if you have the war in Afghanistan and National Defence is getting a certain number of requests that they normally might not get.

Information & Ethics committee  I've not received them from ATIP sections. I can confirm that I have two current investigations ongoing that relate to those kinds of issues. I'm not at liberty to discuss them, obviously, but I have two that relate to the same kind of issue.

Information & Ethics committee  The new intake unit essentially, to describe it, receives the complaint, does an early evaluation of it, gathers the information, makes a first stab at trying to resolve it, either because there's misunderstanding or by talking to the department, to move it along. If it can't be resolved in a timely fashion, then it transfers it over to the complaints resolution and compliance unit, and a formal investigation takes place.