Citizenship and Immigration committee  The media campaign was run in national dailies and weeklies, with an emphasis on the border areas. The public notice will promote the website and the dedicated phone number to answer questions about citizenship issues.

Citizenship and Immigration committee  I don't know how many times they were published.

Citizenship and Immigration committee  Mr. Chair, is this in relation to a specific case?

Citizenship and Immigration committee  Would you like to answer that?

Citizenship and Immigration committee  I can only point to the hard numbers I have presented today. As I indicated, I think it was less than one-half of 1% of the overall calls that the call centre received.

Citizenship and Immigration committee  We have 400 active files that we are working on right now.

Citizenship and Immigration committee  Just to tack on to what Mark said, we have the call centre agents standing by to answer your calls. There are people in CPC Sydney ready to contact clients when the call centre isn't able to answer the questions, or when the questions are of such a nature that it really requires a citizenship expert.

Citizenship and Immigration committee  I believe that we process over 60,000 proof applications a year. That has probably gone up over the previous years for a variety of reasons. As I indicated, the call centre numbers are that we've received about 1,900 calls on lost citizenship. Getting back to the proofs, we process about 60,000 a year, and that has risen over the past few years, but that's due to various issues: as you mentioned, WHTI; people wanting to resolve their status; and of course just the very nature that as more people have grants of citizenship, they just lose their cards and need to replace them.

Citizenship and Immigration committee  The original question to me was whether I would be willing to come back to the committee with information on the campaign, and I said I had to take that under advisement to the minister.

Citizenship and Immigration committee  We have assigned many resources, yes.

Citizenship and Immigration committee  We've been talking about that, obviously. We've been going out and updating our websites and putting out materials, which may spur people to contact us with their questions. So our plan is to adjust our resources accordingly, in terms of what our priorities are. So if we have an influx of calls, be they at the call centre, or applications later on at the CPC, we'll adjust accordingly to make sure we can respond to those demands.

Citizenship and Immigration committee  I would say that it's still in the preliminary stages. I've indicated that we would take it under advisement to share with the committee the documents and the strategy.

Citizenship and Immigration committee  I believe that when people have questions about their status, they should be going to the missions.

Citizenship and Immigration committee  For—?

Citizenship and Immigration committee  I'm not sure.