Public Accounts committee  We have some numbers, but I don't know whether they include what you are asking for specifically. Even if I don't have this information with me, we know how many of these people are homeless. I will send you this information. However, these numbers should be taken with a grain of salt because they are not absolute numbers.

Public Accounts committee  We can correct some of the problems ourselves. I have been in this position for a short time. We have been working on this for the last year. Don't forget that the waiting period was 24 months just a few years ago. I'm not saying that things are good right now, but they were much worse before.

Public Accounts committee  No, it's an ongoing process.

Public Accounts committee  Thank you, sir.

Public Accounts committee  I will not talk about the request from Madam Migneault because these are private files, and I will not discuss any of our veterans' files. I apologize, but....

Public Accounts committee  Absolutely, that part I can. We have added families, because it's a scientifically proven fact with mental health issues that having the family involved—the spouse, the children, the caregivers—often helps in the treatment of the individual. Our 20 sessions that I talked about are open to family members, not just the veteran.

Public Accounts committee  No, sir.

Public Accounts committee  No, sir. When they go into the rehab program, if they are not mentally fit, they will get the mental health services they require prior to their getting into the program of their choice. There are services available there. It's detached from the disability benefit process.

Public Accounts committee  There are no plans that I am aware of at the moment to reintroduce the survey, so I can't answer for the future. It's something we'll have to discuss. However, we are using a different tool to assess our services. It's the Life After Service Survey, which is more scientific and more evidence-based.

Public Accounts committee  I'm going to be a little bit more categoric. I think the services are there. We link disability benefits to mental health services, and I think we have to be very careful when we do that. The disability benefit—the 16 weeks, the 32 weeks—for sure, it opens the doors to many services for a veteran.

Public Accounts committee  I don't want to talk about the case in particular because—

Public Accounts committee  Veterans Affairs offers multiple levels of appeal rights to an individual. You can appeal at the first level. At the second appeal, you go to the veterans review board. You can actually go to the Federal Court. In all my 25 years in the public service, I don't think I've seen any other organization that not only offers so many levels of appeals, but where we actually pay the lawyer to represent the individual—

Public Accounts committee  In this case, we have reviewed to make sure that type of weakness does not occur, but you are right, sir, there are two areas. Usually it's not the illness. The doctors tell us what the illness is. That's pretty clear. The big challenge we have is service relationship. We have to remember in Veterans Affairs legislation, to open that door, it has to be linked to your service.

Public Accounts committee  I'll start and I will pass it over to my doctor expert beside me. CROMIS is an outcome-based system that tracks not the name of the individual but what type of care we're giving them and what the outcomes are. CROMIS is recognized internationally and the doctor who works for us, who works for Dr.

Public Accounts committee  I knew it had come down.