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Citizenship and Immigration committee  We did already have some additional temporary duty officers in place, so we have those already. We didn't know the typhoon was coming. They were here anyway. However, as Ms. Bailey has mentioned, we have been working overtime, and we've also received support from CIC in terms of transferring, for example, general inquiries that we've been receiving.

November 26th, 2013Committee meeting

Patricia Nicoll

Citizenship and Immigration committee  Thank you very much. Thank you for your remarks and encouragement about the work we're doing here after the typhoon. As you mentioned, CIC has introduced special measures to prioritize applicants who have been significantly and personally affected by the typhoon. We have proactively in this office gone into our records of active cases and found addresses and reached out to individuals, either permanent resident or temporary resident applicants, in order to prioritize their applications if they are from an affected area.

November 26th, 2013Committee meeting

Patricia Nicoll

Citizenship and Immigration committee  We have found that we are able to communicate by telephone, fortunately, now that it's two weeks after the event. There are communications opening up, particularly phone lines. We have used texting, phone, and email to communicate.

November 26th, 2013Committee meeting

Patricia Nicoll

Citizenship and Immigration committee  We have been prioritizing, as I say, cases of people who are directly and personally affected. In addition, we were fortunate to have already had four temporary duty officers assigned to Manila. When the typhoon struck, we already had extra resources in place. We've been able to leverage resources that we have here in order to move cases forward without dramatically affecting processing times on any one line of business.

November 26th, 2013Committee meeting

Patricia Nicoll

November 26th, 2013Committee meeting

Patricia Nicoll