Government Operations committee  If we are talking about pure market share, you are right, but we are still growing in net numbers. Basically, e-commerce in Canada is growing. Our business is growing. Obviously—

Government Operations committee  Well, basically, that's a big reason for investing into our network, to increase our capacity to be able to service Canadians based on the needs and growth of e-commerce.

Government Operations committee  As we mentioned, we are currently investing to meet the demand. Obviously, that demand was accelerated by the COVID situation and brought in volume the whole market did not expect, in the short term.

Government Operations committee  Basically, the base where the market is growing so fast, and the ability for everybody to answer that.... There has been an issue with capacity in the marketplace. That's why, as Manon mentioned, we advanced some of our investment plan—to add that capacity and to service the marketplace in Canada.

Government Operations committee  As Manon mentioned earlier, the new plant in Toronto will be online early next year, adding multi-million added capacity to our network. This will help us.

Government Operations committee  I'm sorry, but I don't have that information with me now. We'd be pleased to—

Government Operations committee  Yes.

Government Operations committee  We are measuring multiple different areas. We use what we call the “net promoter score” methodology to reach out to consumers, what we call “mid-market” and very small businesses across the country. By adding the feedback of not only Canadian citizens but also businesses, we have implemented a plan to improve our service.

Government Operations committee  Thank you very much. We are in fact carrying out studies on competition in the Canadian market to see what our competitors are doing. You mentioned the English expression, SWOT analysis, Which rendered into French becomes an "FFPM or SWOT analysis," in reference to strengths, weaknesses, opportunities and threats.

Government Operations committee  Again, you're talking about margins and where we can grow the business. Basically, as Manon was saying, what we're trying to do with the investment is to be able to be more efficient, reduce our costs and provide a better service to Canadians. There, we will be more competitive and acquire that volume in the marketplace.

Government Operations committee  Well, once rural—

Government Operations committee  I don't have that number in front of me now, but we could report it to the committee.

Government Operations committee  Basically, for small businesses, the first thing I would mention is that all the investments we're making in the network would benefit all markets. Whether you're a small customer or a major account, you go through the same process and the same efficiencies when we invest in the network.

Government Operations committee  Yes. Thank you for giving me the opportunity to answer this question. The fuel surcharge does not apply specifically for delivery to any particular regions. Because the price of fuel fluctuates a great deal from month to month and from one quarter to the next, a price index is established to harmonize fuel price fluctuations.