I was getting very quickly to wrapping up my point, but these are the four pillars that organizations need to consider as they embark on digital transformation projects.
The other thing I would love to leave this committee with is that we know Canadians are eager to interact with their government and to access government services on a digital basis. The experience of the pandemic also accelerated some of these things out of necessity and the need to social distance, but we know that Canadians have become very accustomed to accessing services digitally, whether it's buying things on Amazon, listening to music on Spotify or applying for a driver's licence.
Canadians want to be able to access these services digitally, and it is extremely important that the government also be able to undertake these projects in the way that Canadians expect in terms of accountability and due diligence and a very high bar on security. We wholeheartedly support that, but we have to make sure the systems we're working on are actually designed for the purpose and the objectives we're trying to meet on behalf of Canadians. It's always difficult when a major project doesn't go as well as people would like. Many of us have been involved in both successful projects and projects that we have learned a lot from, and we have to ensure that we don't give up on trying to achieve those goals.